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065: How People Unintentionally Escalate Conflict at Work

Mar 27, 2024

Have you ever felt the heat of a workplace dispute and watched the phrase "calm down" fan the flames? Conflict resolution specialist Carol Bowser joins us to unravel the complexities of emotional intelligence in such fiery situations. Our conversation uncovers why acknowledging emotions and involving individuals in the resolution process is key to maintaining harmony, especially in the nuanced dance of remote teamwork. We tackle the often-awkward yet vital task of navigating the undercurrents that can capsize a productive work environment, and how prompt conflict management can keep your team's ship smoothly sailing. 

This episode is a treasure trove of insights into communication barriers and the emotional climate of teams, both in the flesh and across screens. We cover everything from the pros and cons of keeping that webcam on to understanding the 'why' behind company policies. We also ponder the delicate balance of managing conflicts and how allowing employees the space to resolve issues can sometimes be more beneficial than playing referee.

In this episode, you will hear:

  • Workplace conflict resolution strategies
  • Why you should never say “calm down” during conflicts
  • Importance of addressing workplace conflict
  • Effective communication strategies in the workplace
  • The importance of early intervention, effective management skills, and soft skills

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